The fire alarm sounds, the building empties and three hundred people stand in a car park. Who is missing? Is anyone still inside? Staff on another floor got an email, but the email server was in the building. A director is on a plane and will not hear for hours. In an emergency, communication is often the first thing to fail and the last thing anyone planned.
Reaching people quickly
We help organisations and families set up practical ways of alerting people fast: who sends the message, through which channels, and what happens if the usual ones are unavailable. Text messaging, phone trees, messaging groups and simple fallbacks all have their place.
Knowing who is safe
Accounting for people is one of the hardest parts of any emergency, especially with hybrid working, visitors and staff travelling. We build simple processes for confirming who is safe and who needs help.
When systems are down
Cyber attacks, power cuts and building evacuations can take out email and phones at the same time. Plans need alternatives that do not depend on the systems most likely to fail.
Beyond the first message
Once people are safe, communication shifts to keeping staff informed, reassuring families and talking to clients. That stage is covered by crisis communication management.
Emergency communication is a core part of every emergency response plan. Talk to us about yours.
