When a crisis ends, the temptation is to move on as quickly as possible. People are tired, the business needs attention and nobody wants to relive a difficult week. But the weeks after an incident are when the most valuable lessons are still fresh, and when the questions from boards, insurers and regulators begin to arrive.
Independent and constructive
An internal review can struggle to be candid about decisions made by senior colleagues. Valkyrie provides an independent view of what happened and why, how the response performed, and what should change. The tone is constructive: the aim is to strengthen the organisation, not to find someone to blame.
What we look at
The root cause and how the incident developed. How quickly it was detected and escalated. Whether plans, roles and contact details worked in practice. The quality of decisions given what was known at the time. How communication landed with staff, clients and the public. And the practical, prioritised changes that would make the biggest difference next time.
When the stakes are higher
Where an incident may lead to claims, regulatory action or litigation, the review can be commissioned through your lawyers so that it is carried out with legal privilege in mind. If the facts need to be established to an evidential standard, our digital forensics and investigations teams can support the work.
Closing the loop
Lessons only matter if they are acted on. We can update your emergency plans and run a follow-up desktop exercise to test the changes.
Every review draws on our wider crisis response experience. Ask us about an independent review.
