Recently, one of our clients (the CEO of a large company) called us to discuss his concerns regarding his children’s safety. This request came following a security exposure report we carried out on his family’s behalf; he was concerned about their physical safety, especially when overseas. For his and his wife’s peace of mind, they wanted the ability to track their children’s location. The children were young, therefore we needed something which wouldn’t attract attention and something simple to use. The client had been using a well-known device but was not satisfied with it for various reasons, including the accuracy of the data being received. We scoped the requirement in detail to ensure we understood exactly what our client wanted from the device. The client was very keen that the recommended device was not purely mobile phone-based.
Once armed with the requirement, we researched and tested several devices, including watch and pendant/keyring-based devices. These devices allowed our client to track his children’s movements and set up Geo-fencing (a virtual geographical boundary which sets off an alarm if breached). It also allowed them to send a distress signal to the parents, and the devices we provided also allowed them to be standalone, i.e. no mobile phone needed to interact with. In this case, the children were mature for their age, and the client was pleased with the recommendation. It’s always a sensitive subject when dealing with and advising clients regarding their children’s safety, so it has to be handled carefully.
1.Fully understand the reasons behind the requirement – general safety, threats etc.
2.Ensure you receive a detailed brief from the client and understand the requirement and what they want and don’t want
3.Offer the client different options
4.Trial and test devices before recommending
5. What might be suitable for one person is not necessarily good for another
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