It is twenty minutes before a board meeting. The chief executive is locked out of her laptop, the projector will not connect and someone has just received an urgent email asking them to reset their password. What matters in that moment is not a ticket number. It is reaching someone who knows your setup, fixes the problem and recognises the email for what it is.
Everyday support, done properly
We handle the day-to-day: sign-in problems, email and calendar issues, printers, phones, new starters and leavers, software requests and the questions people are slightly embarrassed to ask. Support is delivered remotely and, where needed, in person through our team or trusted partners.
Security in every request
Many cyber attacks begin with a convincing call or email pretending to be the IT team. We verify requests before resetting passwords or changing access, and we treat odd behaviour as a possible warning sign rather than just a fault to clear.
Joiners and leavers
When someone joins, they get the access they need on day one. When someone leaves, their access is removed promptly and their mailbox and files are kept, so nothing important disappears with them.
One point of contact
Whatever the issue, you speak to Valkyrie. If specialist help is needed, we arrange it and stay accountable.
Part of our IT support service. Talk to us about support for your team.
