In a serious incident, someone has to keep the machine running: chase actions, keep the timeline, make sure the right people are in the right meetings and that yesterday’s decision is actually being carried out today. When that person is also the chief executive, something usually gives.
A dedicated pair of hands
A Valkyrie incident manager sits alongside your leadership for as long as the incident lasts. They do not take over. They take the operational load, so that your senior people can focus on the decisions only they can make.
What changes when they arrive
Meetings get shorter and more purposeful. Actions have owners and deadlines. A single record of what is known, what was decided and why is kept up to date, which proves invaluable for insurers, regulators and lawyers long after the incident is over. Specialists are briefed properly and their findings are fed back into decisions rather than lost in inboxes.
From the first day to the last
Incidents rarely end neatly. Pressure eases, attention drifts and loose ends multiply. Our incident managers see the response through to a clear close, with a handover of outstanding actions and the evidence needed for post-incident analysis.
When to call
Whenever an incident looks likely to run for more than a day or two, involves several workstreams, or carries legal, regulatory or reputational risk. Earlier is always easier than later.
Incident managers often work within a wider crisis response team. Speak to us about cover.
